Digital Transformation

IDC TechTalk Episode #9 - Digital Strategies in Banking: Omni First vs Mobile First

July 27, 2017 idc research, idc, idc emea
Thanks to upcoming regulations and new technologies, European banks are bracing for a wave of new, digitally enabled players which will compete to deliver customer experience and drive a wedge between the banks and their customers. Drawing on findings from IDC’s recent European consumer preference survey, this podcast looks at what banks can do to protect their customer relationships and, ultimately, their business models.